Discover Workshop: Dynamics 365 Customer Insights
Date: Thursday, 3rd March 2022
Time: 10am - 3PM (GMT)
Microsoft has recently been recognized as a leader in Customer Analytics Technologies, an advanced customer analytics SaaS offering, that enables every organization to unify and understand its customer data to derive insights that amplify personalized experiences.
With powerful data unification tools at its core, Dynamics 365 Customer Insights supports the creation of a unified customer profile, allowing organizations to leverage transactional, operational and experience data from Microsoft 1st party applications including Dynamics 365 and any 3rd party application sources.
Dynamics 365 for Customer Insights also enables the management of dynamic and static customer segments along with deep integration into Dynamics 365 for Customer Engagement, PowerApps, 3rd party marketing automation systems and the generation of leading indicator and KPI data visualizations.
This lab will allow you to get hands on experience with Customer Insights following a fictional Retail customer scenario:
- Microsoft Dynamics 365 Customer Insights platform
- Microsoft Flow
- Power BI
- Common Data Service
Find out more about Microsoft Dynamics 365 Customer Insights here: https://dynamics.microsoft.com/en-us/ai/customer-insights/
Reserve your seat now, because space is limited