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Transform the Customer Service Experience with AI


Venue: One Microsoft Place, South County Business Park,  Leopardstown. Dublin 18  

Date: September 7th

Time: 14:00 – 16:30

Codec in partnership with Microsoft invite you to join us at One Microsoft Place and learn from our global experts on Artificial Intelligence and Business Applications – what impact can AI have on the customer experience, what does the supporting technology look like for users, and how do you make those first steps?


  • “Digital Culture – how Microsoft is bringing technology and people together” (Microsoft)
  • “The role artificial intelligence can play in improving the customer engagement” (Alec Saunders, Sr. Director, Customer Acquisition, Microsoft Business AI)


  • “Making it happen – bring the customer experience to life with AI” (Codec and CafeX)
  • Closing comments and Q&A

A more detailed agenda will be published ahead of the event. 

Reserve your place today by completing the form.